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Return the Order to the Buyer’s Cart

Overview​

This section explains the features and instructions for returning an order to the buyer's cart (order list).

Purpose​

When order details need to be confirmed or corrected, this feature is primarily used to minimize correction errors and troubles by having the buyer correct the order details and reorder, rather than the brand handling the changes.

Feature Description​

The returned order content is the original order​

The order content to be returned is the Original Order.

Data from the Order Confirmation is not considered during the return operation.

Orders are returned to the buyer's cart regardless of the order route​

Regardless of the order route, the order is returned to the cart (order list) on the Buyer App side.

For example, even for the following orders, buyers can check the returned order by logging into the Buyer App.

  • Orders from links
  • Proxy orders
  • Excel order sheets

Conditions for returnable orders​

Orders that can be returned to the buyer's cart must meet all of the following conditions.

  • The order has not already been returned to the buyer's cart
  • The order has not been rejected
  • The buyer of the order is not an offline buyer
  • A cart for the same catalog does not already exist in the target buyer's order list
  • No data such as delivery notes or invoices referencing the order exists
  • No Backlog SKUs have been created
  • The order is not related to partner inventory

Status after returning an order​

A returned order transitions to a status such as Returned to cart or Order returned to cart. and remains as a past order log.

When a reorder is placed from the returned cart, the reordered portion is created as a new order.

In addition, returned orders have the following restrictions.

  • No operations other than Archive Order and Apply Tags can be performed.
    • External export such as PDF downloads and Excel data exports is available.
  • The order will be excluded from order aggregation in the Analytics feature.

Instructions​

Navigating to the Return Order to Cart screen​

  1. Click Transactions menu > Order Management.
  2. Search
    You can search for orders by filtering through each item.
  3. Click the Details button for the target order.
    The page transitions to the "Order Detail" page.
  4. Click Return Order to Cart.
    The "Return Order to Cart" modal is displayed.

Returning an order to the cart​

  1. Turn notification-sending on or off
    Use the toggle button to specify whether to send a notification email to the buyer or not.

    • Enable: Sends a notification email to the buyer from DEXTRE. You can also enter the email body at the same time.
    • Disable: No notification email will be sent to the buyer.

  2. Click Return Order to Cart.

    If the process is successful, the order is returned to the buyer's cart.

Important Notes​

Returned orders cannot be undone​

Orders that have been returned cannot be reverted.
Please double-check that the target order is correct before performing the operation.

About the content of returned data​

The order content returned to the buyer's cart is the Original Order (the data at the time the buyer first placed the order).

Data from the "Order Confirmation" is not considered during the return operation.

Therefore, please note that even if quantity changes or product additions were made on the Order Confirmation, those changes will not be reflected.

If you wish to keep the content of the Order Confirmation, it is recommended to make a separate note or download the PDF etc. before returning the order.

Reordered orders will have a different order code from the previous one​

An order reordered from a returned cart is treated as a New Order, and a new order code will be issued.

The returned order will continue to remain as a past order log.