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Reject (Cancel) an Order

Overview​

This section explains the operation to reject (cancel) an order.

Purpose​

By rejecting an order, you can remove orders that cannot be handled from the scope of Order Management operations, and keep the fact of rejection as a log.

You can maintain a history of judgment on whether or not an order can be handled, ensuring compliance and operational control.

Feature Description​

Status after rejecting an order​

When an order is rejected, the following applies.

  • The order status transitions to a rejected state, such as Order Rejected or Order rejected by brand, and remains as a log.
  • For rejected orders, only Archive Order and Apply Tags can be performed.
    • External export such as PDF download and Excel data export is available.
  • Rejected orders are excluded from aggregation in the Analytics feature.

Orders that can be rejected​

Orders that can be rejected are those that meet all of the following conditions.

  • The order has not been rejected.
  • The order has not been sent back to the buyer's cart.
  • Data such as delivery notes or invoices referencing the order does not exist.
  • Backlog SKUs have not been created.

Instructions​

Moving to the screen to reject an order​

  1. Click Transactions menu > Order Management.
  2. Search
    You can search for orders using the filters.
  3. Click the Details button for the target order.
    You will be taken to the order detail page.
  4. Click Reject This Order.
    The "Reject The Order" modal is displayed.

Rejecting an order​

  1. Turn notification-sending on or off
    Specify whether to send a notification email to the buyer or not using the toggle button.

    • Active: A notification email will be sent from DEXTRE to the buyer. You can enter the email body at the same time.
    • Inactive: A notification email will not be sent to the buyer.

  2. Click the Reject button.

    If the process is successful, the order is rejected, and the order status transitions to Order rejected by brand.

Important Notes​

Rejection of an order cannot be canceled​

Once the rejection of an order is completed, it cannot be undone, so careful operation is required.

Troubleshooting​

Unable to perform the operation to reject an order​

Orders that fall under any of the following cannot be rejected.

  • The order has already been rejected.
  • The order has been sent back to the buyer's cart.
  • Data such as delivery notes or invoices referencing the order exists.
  • Backlog SKUs have been created.