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Archive an Order

Overview​

This section explains the operational procedures and points to note for excluding order data from the order management screen list and archiving it.

Purpose​

By excluding unnecessary order data from the order management screen list, you can clarify the orders to be managed and achieve centralization of information.

Feature Description​

Scope of archiving​

Orders eligible for the archiving process are limited to those with one of the following statuses:

  • Returned to cart
  • Order Rejected

Handling after archiving​

Archived order data is excluded from the order list screen and will not be displayed thereafter.

Instructions​

Move to the archiving operation screen​

  1. Click Order Management in the Transactions menu.
  2. Click the Details button for the order you want to archive.
    The page transitions to the "Order Detail" page.
tip

You can narrow down the orders to be archived by specifying the Status as Returned to cart or Order Rejected in the search field and clicking the Search button.

Archive Order​

  1. Click Archive This Order.
    The "Archive Order" modal opens.

  2. Click the Archive button.

    If the process is successful, the order will be archived and excluded from the order list.

Important Notes​

Archiving operation cannot be canceled​

Archiving of an order cannot be canceled.

Once order data is archived, it cannot be redisplayed on the list screen.

May be disabled in the order management feature settings​

The order archive feature is a feature that can be disabled in the order management feature settings.

If the feature is disabled, it may have been intentionally set by the administrator, so please check the operational rules within your organization.

For the setup procedure, refer to Configure Order Management Settings.