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Bulk Reject Orders

Overview​

This section explains the operational procedures for the feature that allows you to collectively set multiple order data to a rejected (canceled) status.

To reject individual orders, please refer to Reject (Cancel) an Order.

Purpose​

Rejecting multiple orders in bulk avoids repetitive individual operations, shortening work time and leading to reduced man-hours and time creation.

Additionally, unifying procedures through bulk actions helps in the standardization of operations and prevents dependency on specific individuals.

Feature Description​

Order Statuses eligible for bulk actions​

The following order statuses are eligible for bulk actions:

  • Please create an OC
  • OC Created

While the OC confirmed status can be rejected via individual operations, it is excluded from bulk actions.

Turn notification-sending on or off​

Turn notification-sending on or off is provided as an optional setting.

If you enable the notification-sending setting, an automated email notification will be sent to the buyer.

You can include an arbitrary message in the body of the automated email being sent.

Handling of orders after rejection​

Rejected orders will transition to statuses such as Reject orders or Order rejected by brand and remain as a log.

For rejected orders, operations other than Archive Orders and Apply Tags will be disabled.
You can perform external export operations such as PDF downloads and Excel data exports.

Rejected orders are excluded from calculations in the Analytics feature.
Rejected orders cannot be restored.

Instructions​

Moving to the Reject orders in bulk screen​

  1. Click Order Management in the Transactions menu.

  2. From the order list, check the checkboxes of the orders you want to process in bulk.

    • You can narrow down orders by entering conditions in each item of Search.
    • Multiple checkboxes can be selected.
    • To select all orders that match the search criteria, click Select All.
    • Orders with statuses other than the eligible order statuses can be selected simultaneously, but they will not be included in the bulk rejection.
    • To uncheck all selections, click Remove All Selections.

  3. Click the Bulk Action dropdown.

  4. Click Reject orders.
    The "Reject orders" modal will open.

How to fill out the form​

  1. Turn notification-sending on or off
    Use the toggle button to specify whether to send or not send notification emails to the buyer.

    • Enable: Sends a notification email to the buyer from DEXTRE. You can enter the Mail Body to be sent.
    • Disable: No notification email will be sent to the buyer.

  2. Target Orders
    You can confirm the orders for which bulk rejection will be performed.

Rejecting orders in bulk​

Once settings are complete, select the Reject button.

Upon successful processing, the orders will be rejected in bulk.

Important Notes​

Order rejection cannot be undone​

Since order rejection cannot be undone once completed, careful operation is required.