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Place an Order

Overview​

This section explains how to select products from a catalog in the DEXTRE Buyer App and place an order with a brand.

Purpose​

Use this operation to submit products selected from a brand catalog as a single order.

Because you can review the order quantity, address, payment method, comments, and other details during the order creation flow, you can proceed while organizing the information required for the order.

Feature Description​

What you can do with order creation​

Order creation lets buyers select products from a catalog, review the cart contents, address, payment method, and comments, and then send the order details to the brand.

You can view created orders from the Orders page.

Ways to start an order​

Order operations roughly have two starting routes: Standard Order and Order Link.

  • Standard Order: Log in to the DEXTRE Buyer App, select the buyer organization, brand, and catalog to order from, and start placing the order.
  • Order Link: Access the link issued by the connected brand to start placing the order. Depending on the link type, it may start from the brand page or the catalog page.

When passcode authentication or login is required for an order from an order link​

When placing an order from an order link, you may be asked to enter a passcode or log in.

If the login page is displayed, log in with the authentication information provided by the brand, or the email address and password you use for DEXTRE.

If you do not have an account, you must register a user account.

Important items that change depending on the brand's settings​

In the order creation flow, the shipping fee and payment method screens may differ depending on the brand's settings.

  • Shipping Fee: If a shipping fee rule is set, the shipping fee will be displayed during order creation and added to the order amount.
  • Payment Methods: If credit card payment is available, a step to select the payment method will be displayed. If it is not displayed, proceed with order creation without selecting a payment method.

Instructions​

To place an order, follow the steps below.

  1. Move to the catalog page
  2. Add products to the cart
  3. Check your cart
  4. Proceed to order
  5. Check the order details
  6. Place an order

Move to the catalog page​

The screen you start from differs depending on whether you start from a Standard Order or an Order Link.

Follow the steps that match the screen displayed.

When placing an order with a Standard Order​

  1. Log in to the DEXTRE Buyer App.
  2. Click the Select button for the buyer organization placing the order.
  3. Click Connected Brands.
  4. Click the target brand to order from.
    The brand page opens.
  5. Click the target catalog to order from.
    The catalog page opens.

When placing an order from an Order Link​

  1. Access the Order Link received from the brand.
    The brand page or catalog page opens.
  2. If the brand page is displayed, click the catalog to order from.
    The catalog page opens.
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If you are asked to enter a passcode or log in, follow the instructions on the displayed screen.

  • When an authentication passcode is required: Enter the passcode provided by the brand.
  • If the login page is displayed: Log in to DEXTRE using one of the following methods.
    • If authentication information is provided by the brand: Log in using the email address and password provided by the brand.
    • If authentication information is not provided by the brand: Log in using the email address and password you usually use for DEXTRE.

Add products to the cart​

Add the products you want to order to the cart by following the steps below.

  1. Click the Add to draft order list button or Add to cart button for the product to be added to the cart.
    The modal for adding products to the cart opens.

  2. Order Quantity
    Enter the order quantity for each SKU.

    You can add the product to the cart even if the quantity remains 0. If you want to enter or change the quantity later, add it with a quantity of 0.

  3. Option
    This field is displayed only if options are set for the product and you enter the order quantity.

    Set the options for each SKU.
    See How to set product options for details on setting options.

  4. Desired Delivery Date
    This field is displayed only if the brand settings allow a desired delivery date to be set.

    Enter the desired delivery date. You can select the date from the calendar.

  5. Note to share with buyer company
    Enter a memo for internal management. It will not be displayed on the brand side.

  6. Message to share with brand
    If you have any requests or comments to share with the brand regarding the product, enter them.

  7. Review the entered details and click the Add button.
    The product is added to the cart, and the modal closes.

For products added to the cart, you can edit the item details by clicking the Edit draft order list item button or the Edit cart item button.

How to set product options​

If option input is required, set the options for each SKU.

  1. Select each option from the pull-down menu.
  2. Enter the Quantity.

Add or remove options using the following actions as needed.

  • When you want to order different options for the same SKU: Click the Add an option button. The total Quantity must be the same as the order quantity for each SKU.
  • When you want to remove an added option: Click the Remove button. You can remove options that are no longer needed for each SKU.

Check your cart​

  1. Click the Check your cart button.
    The "Draft Order List" or "Cart" page opens.

  2. Check the contents of the cart.
    Edit the contents as needed.

    • Order Quantity
    • Option
    • Desired Delivery Date
    • Note to share with buyer company
    • Message to share with brand

    If there are products to be excluded from the order, click the Remove button for the target product.

Proceed to order​

After reviewing the cart contents, click the Proceed to order button.

  • When placing an order using Standard Order: The "Place an order" modal opens.
  • When placing an order via an Order Link: The "Checkout" page opens.

If you are asked to log in​

If you are asked to log in, enter your email address and password to log in.

If you have an account:

  1. Log in with the email address and password you use for DEXTRE.
  2. Use the radio button to select the buyer organization displayed in Buyer Organization To Use Checkout.

If you are creating a new buyer organization without using an existing one, see How to create a buyer organization.

If you do not have an account:

  1. Register a user account from the Sign up button.

    For details on the account registration procedure, see Register a User Account.

    When registering from the order screen, the step Send and verify the Verification Code via email described in the referenced manual is omitted.

  2. See How to create a buyer organization and create a buyer organization.

  3. Use the radio button to select the buyer organization displayed in Buyer Organization To Use Checkout.

How to create a buyer organization​

If a new buyer organization is required, create it by following the steps below.

If a new buyer organization is not needed, proceed to the Fill out the order creation form step.

  1. Click the Create a New Buyer Organization button.

  2. Select the checkbox for the Language you want to use.

    • Multiple languages can be selected.
    • If multiple languages are selected, select the Default Language from the pull-down menu.

  3. Click the Next button.

  4. Enter the basic information for the buyer organization.

    • Buyer Company/Organization Name
      Enter the company name or trade name.

      If multiple languages are selected in Language, enter a value for each language.

    • Name of Representative
      Enter the name of the representative.

      If multiple languages are selected in Language, enter a value for each language.

    • Email
      Enter the email address representing the buyer organization.

      • Multiple email addresses can be registered using the Add button.
      • When registering multiple addresses, register the email address to disclose to the brand first.

    • Email Recipients
      Enter the email address to receive notification emails from DEXTRE.

      • Multiple email addresses can be registered using the Add button.
      • If an email address is no longer needed, click the Trash icon button for that email address. The email address is removed.

    • Country of this buyer
      Select the country of the buyer organization from the pull-down menu.

    • Phone Number
      Enter the phone number representing the buyer organization.

    • Contact Email
      Enter the contact email address for the buyer organization.

  5. Click the Next button.

  6. Review the entered details and click the Create button.
    The buyer organization will be created.

  7. Click the Close button.
    The "Create a New Buyer Organization" modal will close.

Fill out the order creation form​

To place an order, enter the comments for the brand, payment method, and address.

*The order of input may vary depending on the order route.

  1. Comment
    Enter any remarks regarding the order to be shared with the brand. Depending on the brand's settings, it may be a selectable form with a pull-down menu.

  2. Click the Next button.

  3. Payment Methods
    The payment method input form is displayed only when credit card payment is available.

    If the payment method input form is displayed, see the Set the payment method step.

  4. Billing Address, Delivery Address
    Set the address information for the order.

    • You can select a registered address from the pull-down menu.
    • You can modify the selected address information with the Edit button.
    • When registering a new address, click the Create a New Billing Address or Create a New Delivery Address button to create a new address.

  5. Shipping Fee
    If a shipping fee is displayed, it will be added to the order amount. Review it to make sure there are no issues.

  6. Click the Next button.

    A preview will be displayed.

    Proceed to the Check the order details step.

Set the payment method​

Set the payment method only when credit card payment is available.

  1. Select a payment method from Payment Methods.

    • Credit Card: Pay by credit card.

    • Not Use Credit Card: Pay by a method other than credit card.

      This can be selected when the brand is set to accept payment methods other than credit card. Check with the brand for details on the payment method.

  2. Select Card
    Set the credit card to be used for payment when Credit Card is selected as the payment method.

    Use the radio button to select the credit card to use for payment.

    • When paying with a registered card: Select the card to use.
    • If the desired credit card is not registered:
      Select "Set a New Card" and register the credit card.
      See Credit card registration procedure for the registration steps.

Credit card registration procedure​

If the credit card to be used as the payment method is not registered, register it by following the steps below.

  1. Select the Set a New Card radio button in Set the payment method.
  2. Enter the credit card information.
    • Card: Enter the 16-digit card number.
    • Expiration: Enter the expiration date in the MM/YY format.
    • CVC: Enter the 3 to 4-digit security code written on the credit card.
  3. Review the entered details and click the Register button.

Check the order details​

Review the details of the order.

  • Order Summary: You can check the total quantity, total amount, shipping fee, and more.
  • Transaction Details: You can check buyer information such as the billing address, delivery address, and transaction terms.
  • Order Details: You can check the product details, comments, delivery date, and more.

If corrections are necessary, return to the cart or catalog to edit the contents.

Place an order​

After reviewing the order details, click the Place an Order button.

The order will be created and sent to the brand.

You can view the details of the created order from the Orders page. For details, see View Orders.

Important Notes​

Differences between internal notes and brand-facing comments​

The fields used for notes and comments differ depending on whether the information is for internal management or sharing with the brand.

  • Note to share with buyer company: It will not be shared with the brand. Use it as an internal management memo per product.
  • Message to share with brand: Enter the content to be shared with the brand for each product.
  • Comment: Enter the content to be shared with the brand regarding the entire order. Depending on the brand's settings, it may be a selectable form with a pull-down menu.

Carts with an order deadline​

If a cart has an order deadline, you cannot place an order from that cart after the deadline has passed.

If a deadline is set, confirm that it has not passed before placing an order.

Precautions when entering a passcode​

When copying and pasting a passcode, be careful not to include spaces at the beginning or end of the text.

About payments other than credit card payment​

If you select Not Use Credit Card for an order where credit card payment is available, payment is handled outside DEXTRE according to your agreement with the brand.

Troubleshooting​

If you forgot your DEXTRE login password​

If you forgot your DEXTRE login password, reset your password before continuing.

For password reset instructions, see User Account Settings.

If you do not know the authentication information or passcode provided by the brand​

If you do not know the authentication information or passcode provided by the brand, check with the brand that issued it.

If you cannot place an order from the target cart because the order deadline has passed​

If you cannot place an order from the target cart because the order deadline has passed, check with the brand.

If you cannot enter the quantity​

For items with insufficient stock or items that the brand has designated as not eligible for backorder, you may not be able to enter the order quantity.

If you cannot enter the quantity, please check the stock status and backorder availability of the target product with the brand.