Skip to main content

View Orders

Overview​

This section explains how to view the order list and order details on the Orders screen.

Purpose​

By viewing the order list and order details, you can review past order information in one place on DEXTRE.

You can check the Order Status, Transaction Terms, Address information, Order Amount, and Order Items for each order to determine the current order status and whether confirmation with the brand is necessary.

Feature Description​

What you can check on the Orders screen and Order Detail screen​

On the Orders screen, you can check past orders in a list.

On the Order Detail screen, you can view the following main order information.

  • Order Status
  • Transaction Terms and Trade Terms
  • Address information
  • Order quantity and Order Amount
  • Details of Order Items

Order Status Types​

The Order Status indicates the creation status of the Order Confirmation and the handling status of the order.

StatusCondition
Awaiting OC Creation.The order confirmation has not been created by the brand. The order confirmation is created by the brand.
Please Check The Contents Of The OC.This is the state where you need to check the order confirmation and perform the approval operation on the buyer side.
OC ApprovedThe buyer has approved the Order Confirmation.
OC RejectedThe buyer has rejected the Order Confirmation.
OC ConfirmedThe Order Confirmation has been confirmed.
Order DeclinedThe order has been canceled.
Returned To CartThe order has been returned to the Draft Order List (cart). The order details at the time of ordering are restored to the cart as they are, and the returned order is treated the same as a cancellation.
info

For orders displaying Please Check The Contents Of The OC., see Review an Order Confirmation.

If you want to reorder from an order that has been Returned To Cart, see Reorder from a Returned Cart.

PDF Files Related to Orders​

You can download PDF files related to the order as needed.

If you want to view the order document in PDF, see Download an Order Document PDF.

If you want to view the catalog PDF that summarizes the items related to the order, see Download an Order Catalog PDF.

Instructions​

info

Before starting this procedure, follow the steps below to open the dashboard for the target buyer organization.

  1. Sign in to the DEXTRE Buyer App.
  2. Click Select for the target buyer organization.

Navigate to the Order Detail screen​

  1. Click Orders.
    The order list will be displayed.

    You can filter orders by entering criteria in the Search fields as needed.

  2. Click the Detail button for the target order.
    The "Order Detail" screen opens.

Checking Order Details​

On the Order Detail screen, you can check the following information.

  • Status: Order Status
  • Transaction Details: Transaction Terms and Trade Terms, Address information, etc.
  • Order Summary: Order quantity, Order Amount, etc.
  • Order Detail: Details of each order item, etc.

Important Notes​

Displayed content for orders with an Order Confirmation​

If an Order Confirmation has been created, the order amount and order item information are shown based on the Order Confirmation.

If you want to review the details at the time of placing the order, download and review the order document PDF.

Troubleshooting​

I want to modify or cancel the order details​

If there are issues with the order details or you want to cancel the order itself, the brand needs to perform the operation.

Buyers cannot cancel or return orders directly.

  • If you want to cancel the order, please ask the brand to perform the "Reject This Order" operation.
  • If you want to modify the order details, please ask the brand to perform the "Return to cart" operation, or ask the brand to modify the Order Confirmation.