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Confirm an Order Payment by Credit Card (Stripe Integration)

Overview​

This feature allows you to capture payment for orders made by credit card using the Stripe credit card payment integration.

Purpose​

For orders made by credit card, capturing authorized payments at the appropriate timing ensures proper control over payment processing.

Depending on the Credit Card Payment Capture Timing settings, payments can be captured either "at the same time as confirming the order confirmation" or "manually".

Feature Description​

Prerequisites​

To use this feature, the following conditions must be met:

  • The Stripe Credit Card Payment Add-on is in use.
  • The Credit Card Payment Capture Timing for orders is set to either "Capture payment when the order confirmation is confirmed" or "Capture payment manually".
  • The target order is in an uncaptured payment state.

For Credit Card Payment Capture Timing settings, refer to Configure the Order Payment Confirmation Timing (Stripe Integration).
It explains the procedure for setting the timing to capture payments for orders on a per-brand basis.

Two Routes for Capturing Payment​

There are two routes for capturing payment: "Capturing payment at the same time as confirming the order confirmation" and "Capturing payment manually".

The available routes are determined by the Credit Card Payment Capture Timing settings:

  • Capturing payment at the same time as confirming the order confirmation:

    Payment can be captured by either "Confirming the Order Confirmation" or "Bulk Confirming Order Confirmations".

    Even if the Credit Card Payment Capture Timing for the order is set to "Capture payment manually", confirming the order confirmation will forcibly capture the payment.

    For details on confirming the order confirmation, refer to Confirm an Order Confirmation.
    It explains the features and procedures for confirming the order confirmation.

  • Capturing payment manually:

    Only the credit card payment capture process is performed, without creating or confirming an order confirmation.

Notifications for the Payment Authorization Deadline​

Notifications of the payment authorization deadline are provided in the Orders list in Order Management and via email.

Notifications are sent up to three times: 72 hours, 48 hours, and 24 hours before the deadline.

Instructions​

The following two methods are explained:

Capturing payment at the same time as confirming the order confirmation​

By confirming the order confirmation or bulk confirming order confirmations, the payment is captured at the same time.

As a prerequisite, the order confirmation for the target order must have been created.

The procedure for individually confirming the order confirmation for a single order is explained as an example.

Moving to the screen to confirm the order confirmation​

  1. Click the Transactions menu > Order Management.
  2. Click the Open Uncaptured Payments List button.
    Only orders with uncaptured payments are displayed.
  3. Click the Details button for the target order.
    The screen transitions to the order details page.
  4. Click the Confirm the Order Confirmation button.
    The "Confirm the Order Confirmation" modal appears.

Confirming the order confirmation​

  1. Configure necessary settings such as Notify Buyer by Email and Select Tags.
  2. Click the Confirm button.
    The order confirmation is confirmed, and the payment is captured at the same time.

Capturing payment manually​

Only the payment capture process is executed without creating or confirming the order confirmation.

Although the shortest route is explained, this operation can also be performed from the Order Details screen.

Moving to the screen to capture payment​

  1. Click the Transactions menu > Order Management.
  2. Click the Open Uncaptured Payments List button.
    Only orders with uncaptured payments are displayed.
  3. Click the Capture Payment button for the target order.
    The "Capture Payment" modal appears.

Capturing payment​

  1. After confirming the displayed content, click the Confirm button.
    The credit card payment is captured.

Important Notes​

Note regarding the payment authorization deadline​

Payment authorization deadlines are not uniform.
Deadlines vary depending on factors such as the card brand used for payment, the country of the Stripe account, and the transaction type.
For details, refer to the Stripe official documentation.

Payment capture operations cannot be undone​

Payment capture operations cannot be undone, so please check the order details carefully before executing.

Troubleshooting​

The payment authorization deadline has expired​

If the payment authorization deadline has expired, payment cannot be captured from the relevant order.

To use credit card payment again, the following actions are required:

  • Ask the buyer to place a new order using credit card payment.
  • Create a billing invoice and have the buyer pay via the online payment link in the billing invoice.